Call Center Services

Provide your business with a competitive advantage by utilizing our highly trained BPO call center management team and multi-lingual call center staff to grow your sales revenue and maximize customer satisfaction.

Sun King Consulting has partnered with one of the premier business solutions providers, the LATAM Center, located in San Jose, Costa Rica.  LATAM has 35 years of experience in designing, implementing and managing all facets of near-shore call center operations, from inbound and outbound telemarketing, customer service, research and satisfaction surveys, as well as providing Level I Tech Support.

Enjoy all of the benefits of outsourcing your call center operations to Costa Rica without paying premium price-points associated with world class quality services.

• Costa Rica’s physical proximity to the United States and shared time zone facilitate your ability to supervise your project’s progress, receive timely feedback and request adjustments.

• Costa Rica boasts the highest education levels within Central America and our call center staff is bilingual (English-Spanish) at a minimum, with many employees providing multi-lingual skills for projects requiring German, Italian, French or Mandarin.

• Going Global Ventures highlights Costa Rica as the third most attractive country in the world for outsourcing, after India and China.

• Costa Rica enjoys a stable, democratically elected government, has a very stable infrastructure and maintains very competitive labor costs.

• Many of the two million annual foreign visitors arrive from the United States making the Costa Rican call center staff especially sensitive to the accents, idioms and culture of the United States.

• Call Center jobs are one of highest paying segments of the economy of Costa Rica.  The stability and financial incentives for local employees reduces turnover and contributes to project stability and longevity.

The LATAM Center has managed projects on behalf of corporations of all sizes and scopes, ranging from smaller domestic businesses to global corporations conducting operations simultaneously in different time zones, currencies and continents.

Sun King Consulting and LATAM Center are prepared to take your business strategy and operations to the next level utilizing state of the art technology combined with superior training and execution.